Refund Policy

Refund and Returns Policy

Effective Date: [03-07-2024]

Introduction

At Esports Octen, we strive to ensure you have the best gaming experience possible. If you are not entirely satisfied with your purchase, we're here to help. Please read our policy carefully to understand your rights and how to make a return or request a refund.

Refunds

Eligibility for Refunds

Digital Products: Refunds for digital products (such as game downloads, in-game purchases, or subscriptions) are subject to the terms and conditions outlined below.

In-Game Purchases: Refunds for in-game purchases (such as skins, loot boxes, etc.) are typically not available.

Octen has a strict No-refund policy. Any transaction approved by a User shall not be reversed and be deemed as final. Company shall not process any refund on any in app purchase by User using Company’s in-app currency purchasable by accessing Third Party Services. The Company accepts no obligation and responsibility for the use of the payment option by the Third-Party Service provider. Once payment is made by the User, the User shall not have the further right to cancel and redeem, or require a refund of the payment already made by him/her.

However, if there is a technical issue or an unauthorized purchase, please contact our support team.